Terms of Use – Ramada Mussoorie

Terms of Use

Terms of Use

Tariff

The room tariff is exclusive of any applicable government taxes, which may be imposed from time to time. 

Settlement of Bills 

Settlement of bills is required at the time of check-out and personal cheques are not accepted. The company retains a lien on the visitor’s luggage and belongings.

In the event of default in payment of dues by the guest, the management reserves the right to exercise a lien on the luggage and belongings. The management may detain, sell, or auction such property any time after the day of departure without prior intimation to the party, appropriating the net sales proceeds towards the amount due from the guest. 

DEPARTURE

The check-out time is 11 am. Kindly notify the Front Office Executive if you wish to retain your room beyond this time up to 6 pm. If the room is available, a charge equivalent to half the normal tariff will apply. After 6pm, the full normal tariff will be charged.

ARRIVAL

The check-in time is after 3 pm. Early check-in is subject to room availability. Before 6 am, the full normal tariff will be charged, and after 6 am, half of the normal tariff will be charged. 

LUGGAGE STORAGE

Luggage can be stored in the designated luggage room at the guest’s sole risk for loss or damage from any cause. Please note that luggage cannot be stored for a period exceeding 30 days.

VISITOR’S BELONGINGS

To enhance visitor convenience, safe deposit lockers are available at the Front Office for safeguarding valuable belongings. Visitors are kindly urged to lock their room door when leaving or retiring for the night and avoid leaving the key in the keyhole. The company bears no responsibility for the loss or damage of residents’ goods or property not entrusted to the management, whether due to negligence of hotel employees or agents or any other cause, including theft.

HAZARDOUS GOODS

Storing cinema films (raw or exposed) or any other combustible or hazardous articles in guest rooms or luggage rooms is strictly prohibited.

DAMAGE TO PROPERTY

Guests are responsible for any loss or damage to hotel property caused by them, their friends, or individuals under their responsibility. The hotel reserves the right to debit the responsible parties for damages as deemed appropriate. Please note that birds and pets are not allowed on the hotel premises.

RIGHTS OF ADMISSION RESERVED

The Management retains the right of admission to the hotel premises and may request any guest to vacate their room without prior notice and without assigning any reason. The guest is obligated to vacate upon such request. In the event of default, the Management reserves the right to remove the visitor’s luggage and belongings from the occupied room and secure the premises by locking the room.

RELATION BETWEEN COMPANY AND GUEST

The Company maintains full and absolute possession and control of the hotel premises. Guests are kindly requested to adhere to the government rules and regulations pertaining to alcohol, firearms and other relevant matters.

SMOKING

Smoking in any of the public areas is prohibited.

EXTERNAL FOOD AND BEVERAGES

Consumption of food and beverages purchased or delivered by services outside the hotel premises is not allowed.

AMENDMENTS OF RULES

The Management reserves the right to add, alter or amend any of the above terms, conditions and regulations.

BE SAFE

Kindly refrain from feeding monkeys on the property. For your comfort, it is advised to keep windows closed to prevent insects and pests.

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